Hotel Front Desk Agent

Farmstead Inn & Conference Center is currently seeking a part-time Front Desk Agent. The Front Desk Agent checks guests in and out of their hotel room and ensures customers have a satisfying and enjoyable stay. 

Duties and Responsibilities:

• Manage online, phone and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Check out guests and collaborate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Balance cash drawer on a shift basis
• Upsell additional facilities and services, when appropriate
• Responsible to complete shift checklist and shift specific responsibilities.
• Complete additional tasks including, but not limited to: walk through facility to ensure commons areas are tidy and maintained, policy guests for proper conduct, etc., fold laundry during peak times
• Transport hotel staff to and from destinations, if necessary

Skills and Qualifications:

• High school diploma or GED
• Possess a valid driver’s license
• One year of work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Friendly and welcoming demeanor
• Availability to work shifts, including evenings, weekends and holidays
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Demonstrate a positive customer service attitude
• Demonstrate a drive to exceed customer’s expectations
• Excellent verbal communication and organization skills
• Collaborate and cooperate with team members

How to Apply

Stop by the front desk at the Farmstead Inn & Conference Center to pick up a copy of an application (370 S Van Buren St, Shipshewana IN 46565). Or, Download and print an application to mail it back to us, or print, scan and email it to Chad, at [email protected].